Frequently Asked Questions
Everything you need to know about shopping with Studio CYL
What is the standard shipping timeframe?
We typically process orders within 1-3 business days. Domestic shipping usually takes 5-7 business days, while international delivery times vary depending on the destination.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are your products sustainably made?
At Studio CYL, we prioritize quality and ethics. We work closely with our manufacturers to ensure that materials are sourced responsibly and production meets high environmental standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.